FAQ

Good questions,
honest answers.

Your photo

What kind of photo should I upload?+

The one you love most. Portraits, candids, landscapes, film scans, professional shots — they all work. Send us the largest version you have and we'll check it before we print.

Will my phone photo work?+

Usually, yes. Modern phone photos are often sharp enough to print beautifully at full size. If yours isn't, we'll tell you before printing and help you find one that is.

Can Lit Image help me choose the right photo?+

Absolutely. If you're torn between a few, send them all. We'll tell you which will look most stunning at six feet tall — it's one of our favorite parts of the job.

When do I send my photo?+

Whenever you're ready. You can upload it right after checkout or come back later with the link we give you. Within 48 hours of receiving your photo we'll send a proof, and you'll approve it before we print anything.

The display

How big is it?+

The Classic stands about six feet tall, and the Grand is nearly eight. Both are taller than most of your guests — that's the point.

Does it need electricity?+

Just a standard wall outlet, the same one a floor lamp would use.

Does it stand on its own?+

Yes. It's fully freestanding — no wall, no mounting, no rigging. Place it wherever the room needs it.

Can it be used outdoors?+

Covered patios and tents at night are wonderful. We just keep it away from rain and direct weather, like you would any beautiful thing.

Renting

How does setup work?+

We deliver the frame to your venue, set it up where you want it, and make sure it's glowing before we leave. You don't lift a thing.

What happens after my event?+

We come back and take the frame away. The printed image is yours to keep, forever.

Can I use the image again?+

Yes. Many people keep their print and rent a frame again for the next celebration — or eventually buy a frame of their own.

How far in advance should I order?+

Two to three weeks is comfortable. It gives us time to check your photo, send a proof, and print it beautifully. In a rush? Ask — we can often move faster.

Where do you currently deliver?+

Rentals currently deliver within 60 miles of Provo — the Wasatch Front and most of central Utah. Owning a Lit Image is available nationwide.

Owning

Can I order a different image later?+

Yes — that's the best part of owning one. Order a new image anytime and swap it yourself in minutes. One frame, endless images.

Is the swap hard to do?+

No tools, no ladder. The image slips in and out of the frame by hand. Most people finish their first swap in under ten minutes.

Do you ship nationwide?+

Yes. The frame and images ship anywhere in the United States.

Something else on your mind?Email us — a real person answers.